Tuesday, February 17, 2015
INTEGRIS Leading Performer in Patient Experience
OKLAHOMA CITY – INTEGRIS Medical Group is recognized by VHA Inc., a national health care network, as a leading performer in improving the patient experience.
To be selected as a top performer, VHA applies industry-standard criteria in the analysis of leading practice indicators to determine if the hospital or health care group meets the guidelines for a leading practice.
A team of VHA experts recently visited INTEGRIS to study and document the organization’s processes. INTEGRIS Medical Group collaborated with VHA’s knowledge transfer team to develop a Leading Practice Blueprint® that mapped out each step in the process. The blueprint showcases not only the processes, but also the cultural factors and social patterns that influence performance to ensure the most success in transferring the knowledge for other hospitals to implement.
“The sharing of leading practices is one of the keys to improving health care across the nation. As a top performer, the willingness of INTEGRIS to share their knowledge and processes is helping other hospitals move along the path to higher levels of patient experience, outcomes and lower cost of care,” said Steve Miff, Ph.D., senior vice president, clinical care delivery solutions. “This type of knowledge transfer gives member hospitals an advantage in adopting the kind of quality and cost improvements that are now required in the rapidly changing health care environment.”
“I am proud of our INTEGRIS Medical Group physicians and team members,” says Bruce Lawrence, president and chief executive officer of INTEGRIS. “Their committed focus to ensure that we provide a remarkable patient and family experience every time is evidenced through outstanding patient satisfaction scores, and we are honored to be recognized by VHA as a leading practice provider for improving the patient experience.”
VHA’s Leading Practice Blueprint library can be assessed through VHA IMPERATIV®, which merges analytics about performance with the leading practices recommended for improvement.