As INTEGRIS Health continues to be committed to providing the best possible facilities and services to anyone who needs them, by the best and brightest health care workers, we have numerous challenges to overcome in order to achieve this ideal.
One such challenge is being felt by many Americans across the country and it is having an impact on nearly every hospital as well. The issue is collecting payment for services from patients who are having more and more difficulty meeting their financial obligations during troubling economic times.
In the past, INTEGRIS Health was happy to provide a service and then bill the patient for that service afterward, and has maintained that practice until recently. Unfortunately, the medical center is providing an increasing number of services without the ability to collect payment.
New payment procedures will require patients to pay for a portion of their services up front, before receiving them.
Now, there are some exceptions. The following will NOT be required to pay up front:
- Emergency patients (if a true emergency exists),
- Patients with Medicare AND a supplemental insurance,
- Patients with Medicaid,
- Workers’ compensation patients, and
- Patients with some other special circumstances.
The amount to be collected up front varies depending on the service and whether the person has Medicare only, a commercial insurance or no insurance. Depending on the patient’s personal payment history with INTEGRIS Health, the patient may be asked to pay in full prior to receiving services.
If you have a question about what a medical test or procedure will cost, please call the INTEGRIS Priceline at 405-713-4500 or toll free at 877-313-4500. Allow 48 hours for us to prepare your estimate.
In order to assist patients in complying with this new protocol, INTEGRIS Health accepts American Express, Visa, Master card and Discover. Furthermore, we are happy to work out other payment arrangements as needed for patients who contact our billing office in advance.
Beginning now, upfront payments will be sought in the emergency department for patients who use the emergency room like a doctor’s office. Hopefully, this will encourage people to establish themselves with a primary care doctor.
No one will be turned away from the emergency department until they have been evaluated by one of our physician’s assistants, nurse practitioners or doctors.
If it is NOT an emergency, for instance a runny nose or sore throat that’s been going on for a few days, you may still receive treatment, but you will have to pay up front for that. More than likely, we will recommend you set up an appointment with your primary doctor and we can help you find a doctor if you don’t have one.
If it is an emergency, then you will be treated, regardless of your ability to pay, up front or otherwise.