The Hospital Quality Alliance (HQA) and the Centers for Medicare and Medicaid Services (CMS) have developed an acute inpatient survey, the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), about a patients’ experience with their hospital care. The goal of this survey is to give consumers a broad look at key aspects of care that are of interest to many patients.
The survey questions ask how often different aspects of care were provided, such as how often a doctor or nurse carefully listened to them. The HCAHPS survey includes 27 questions which will be bundled and reported as 10 “composite scores.”
INTEGRIS is committed to providing patient-centered care, which is why we are voluntarily participating in this national public reporting effort. Transparency has long been a priority at INTEGRIS. We believe this ideology not only promotes openness and honesty, but accountability as well.
Please visit http://integrisok.com/quality to learn more about our patient quality measures and surveys given to each patient.