Leaving the Hospital

Patient Education

One of our priorities is to make your transition from the hospital to home very smooth. The professional staff of your respective patient care unit will keep you informed of your care and prepare you for discharge. Please ask your health care professional any questions you may have. General health care information is available from the INTEGRISLine by calling 405-951-2277.

Patient Financial Services

Each patient, at the time of registration, is provided with a brochure that outlines their financial rights and responsibilities as well as INTEGRIS's billing and collection policies. We understand that health care billing can be confusing, and that health care expenses may cause financial difficulty for some patients. We hope these policies clarify some of these issues.

  • Providing to the best of your knowledge, accurate, honest and complete information regarding billing and insurance.
  • Contacting your insurance company prior to receiving services when pre-certification or prior authorization is required by your insurance plan.
  • Contacting your insurance company when notification of urgent care services, emergency room visits or hospitalization is required by your insurance plan.
  • Paying deductibles and co-pays at the time of service.
  • Assisting INTEGRIS in collecting from your insurance carrier by providing all requested information and calling your insurance company if the claim remains unpaid after 45 days. Should they delay payment beyond 90 days, you may be billed and expected to pay the charges.
  • Paying your account promptly or contacting INTEGRIS if payment is a concern.
  • Making sure the hospital bill is paid promptly, regardless of any pending litigation resulting from an injury caused by a third party. Please remember that patients are responsible for the charges for services received. Any unpaid balances, including co-payments, deductibles and non-covered services, are the patient’s responsibility and must be paid within the time frame outlined on our statements.
  • Filing insurance claims as long as a valid ID card and/or complete insurance information is provided at the time of registration.
  • Allowing your insurance carrier a reasonable time to make payment. However, if your account remains unpaid after 45 days we ask that you contact your insurance carrier for payment status. Should they delay payment beyond 90 days, you may be billed and expected to pay the charges.
  • Providing a summary statement to patients within five days of initial billing. Periodic statements will be sent to the patient or responsible party to keep them updated on the status of the open account.
  • Providing patients with a bill for balances after insurance has paid.
  • Providing patients with itemized bills upon request.
  • Accepting a variety of payment methods including cash, check, money order and charge cards (Visa, MasterCard, Discover).
  • Appealing insurance denials whenever appropriate and possible.
  • Assisting patients who are unable to make payment in full with monthly payment options, through the Customer Service department.
  • Prescreening patients for Medicaid and other state or locally sponsored assistance programs.

If a patient does not meet the Medicaid guidelines, the hospital has a Charity Financial Assistance program based on annual income, family size and the amount of remaining debt. Completion of a financial statement and supporting documents are required to determine eligibility. Please contact the Customer Service department for more information.

INTEGRIS follows federally established and mandated collection guidelines, which allow for delinquent accounts to be placed for recovery with a professional collection agency or attorney. When necessary, appropriate legal action may be taken to collect delinquent accounts.

For inquiries regarding your bill, contact the Customer Service department at INTEGRIS Baptist at 405-951-4740. You may also review your account status and pay your bill online by visiting the INTEGRIS website at integrisok.com. Simply select Online Bill Payment or Patient Account Info and you will be prompted to enroll in our Online Patient Billing Manager program.

To obtain a copy of your medical records, an “Authorization for Release of Health Information” must be completed and signed by you or your legal representative before your records are released. This form can be obtained by contacting the Health Information Services department, Release of Information Section, between 8 a.m. and 4:30 p.m., Monday through Friday, at 405-636-7097 or on the INTEGRIS website. This form may be mailed or hand delivered. Charges may apply.

As a patient, family member, community representative or employee of INTEGRIS you have the right to notify the Joint Commission regarding any concern about the quality of care provided, safety of care provided, or safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters should notify Joint Commission via any of the following methods.

Division of Accreditation Operations Operations Office of Quality Monitoring Joint Commission on Accreditation of Healthcare Organizations

One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 800-994-6610
Fax: 630-792-5636
Website: www.JointCommission.org or e-mail complaint@Joint Commission.org.

© 2017 INTEGRIS Health Pencil
Oklahoma's largest hospital network
3300 N.W. Expressway
Oklahoma City, OK 73112 Phone: (405) 951-2277
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