INTEGRIS Service Standards

INTEGRIS strives for excellence in all we do. Excellence is the hallmark of our culture. Service Excellence is vital to our success. Quite simply, the excellent service we provide, and how we deliver care for patients and their loved ones, goes to the very core of how we as a system provide true value to our communities. It is imperative that the way in which we deliver services to our patients and others remains superior. We must continue to strive for it every single day, and we must demonstrate it in all we do, internally and externally.

Before continuing to the job search page, we ask for your commitment to the following:

I commit to honoring the INTEGRIS Service Standards by performing actions and behaviors that exemplify our values of Love, Learn, and Lead. By modeling the INTEGRIS commitment to excellence, I commit to not only meet but exceed the behavioral accountabilities of our core values.

Yes, I commit to these service standards


INTEGRIS Value Statements

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I will be kind, friendly, and offer a smile.

I will be patient and forgiving.

I will develop relationships to promote a positive team environment:

  • By thinking the best of people and their intentions.
  • By not participating in gossip.

I will be humble in my words and actions.

I will show empathy:

  • By focusing on others’ perspectives before offering my own.
  • By showing compassion when responding to the feelings of others.
  • By tending to the emotional elements of what I hear.

I will communicate effectively, appropriately, and respectfully:

  • By using the model of AIDET (Acknowledge, Introduce, Duration, Explanation, Thanks).
  • By using helpful telephone etiquette.
  • By my tone of voice, eye-contact, body language, and professionalism.
  • By mindful sharing of my own story and personal information.

I will put others first.

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I will actively seek out development opportunities.

I will seek out and support new ideas.

I will be present and listen actively to others.

I will be open to accepting feedback.

I will take the time to think things through.

I will embrace change and improve everyday.

I will give feedback respectfully and share knowledge with others.

lead.jpg

I will demonstrate integrity, honesty, and courage.

I will be positive and flexible in any situation.

I will take ownership and proactively go the extra mile.

I will advocate for and speak highly of others.

I will be accountable to myself and others:

  • By being responsive.
  • By showing support and encouragement.
  • By being approachable.

I will support a healing environment:

  • By keeping our campuses clean.
  • By ensuring quiet surroundings.
  • By contributing to a culture of safety.

I will seek out and support those who appear lost or need help.



I commit to honoring the INTEGRIS Service Standards by performing actions and behaviors that exemplify our values of Love, Learn, and Lead. By modeling the INTEGRIS commitment to excellence, I commit to not only meet but exceed the behavioral accountabilities of our core values.

Yes, I commit to these service standards



© 2017 INTEGRIS Health Pencil
Oklahoma's largest hospital network
3300 N.W. Expressway
Oklahoma City, OK 73112 Phone: (405) 951-2277
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