Southwest Medical Center (Oklahoma City)

Patient Information

Your Health Care Team

Your health care team consists of many health care professionals working together to make sure you receive very good care that is consistent with INTEGRIS Health’s high standards. You are the captain of your health care team, and we encourage you to be an active participant in your care by asking questions. Your team may include:

Physician Health unit coordinator
Physician assistant Pharmacist
Psychiatrist Social worker
Registered nurses Dietitian
Licensed practical nurses Physical/Occupational Therapist
Case manager Respiratory therapist
Nurse assistants Radiologic technologist
Clinical nurse specialist Chaplans
During Your Stay Your Room

Room assignments are based upon admitting diagnosis and the bed availability at the time of your admission. Private and semi-private rooms are available. Medical insurance usually does not cover the full cost of a private room. If you are in a semi-private room and wish to be in a private, please tell your nurse. If there are problems with the other patient or family members in a semi-private room, please let your nursing staff know the details.

Your Bed

Hospital beds are electrically operated and your nurse will show you how to work the controls. Bedrails are for your protection. They may be raised during the night or during the day if you are resting, recovering from surgery or taking certain medications.

Calling Your Nurse

A button to call your nurse or nursing assistant is located at your bedside. When you press the button, the nursing station is alerted that you need assistance and a light flashes above your door in the hallway. A staff member will respond to your signal as soon as possible.

Room Temperature

All hospital rooms are centrally heated and air-conditioned. If your room temperature is not comfortable, please notify your nursing staff.

Telephones

Telephones are provided in each room, except in the intensive care units. Local calls may be made at any time from the room by dialing 8 and the number. Long distance and toll calls can be made at any time by dialing 8, 0 and the number. Long distance calls cannot be charged to your room. You can charge a long distance or credit card call back to your home number. Your family and friends can call your room on the telephone number posted in your room. Press “0” to call the hospital operator at any time for assistance.

Noise Level

Excessive noise in the hospital is sometimes difficult to control. We appreciate your understanding and working with us to maintain a low noise level for everyone. If there is a problem with the noise level in your surrounding area, please notify your nursing staff.

Patient Safety

When seeing a new physician at the hospital for a procedure or inpatient stay, you often have lots of questions and many things to think about. Keeping track of which medications you are taking is an important part of staying healthy. Please inform your health care provider and family members of the drug name, dosage, frequency and use of each medication you are taking.

Patient Satisfaction

Because we value your opinion, you will receive a confidential patient satisfaction survey in the mail about one week after your discharge from INTEGRIS Southwest. Please take time to complete the form and return it in the postage paid envelope provided. Your feedback will help us improve our services and reward our staff for their very good work. If you have any questions or concerns during your hospital stay, please call the VIP HelpLine at 405-949-3000 for assistance.

Tobacco Free Policy

INTEGRIS Southwest became a tobacco free environment, both inside and out, in November 2004. This initiative included the elimination of designated areas outside our facilities where employees, patients and visitors previously smoked. Tobacco use (e.g., smoking, dipping, etc.) is not permitted any where on campus. We undertook this initiative, joining with other Greater Oklahoma City Hospital Council facilities, to serve our core mission: to improve the health of the people and communities we serve. We appreciate the support of the entire community, as we move toward a healthier environment for our patients, visitors and employees.

Patient and Guest Services Patient Meals

Nourishing and well-balanced meals are an important part of your treatment and recovery at INTEGRIS Southwest. We make every effort to provide nutritious meals prepared according to your physician’s orders under the supervision of our executive chef and registered dietitians. A copy of the weekly menu is in your room. Meals are served at the following times.

Breakfast – 7:15 to 8:15 a.m.
Lunch – 11:45 a.m. to 12:45 p.m.
Dinner – 4:45 to 5:45 p.m.

Menus are tailored to any dietary restrictions your doctor may have ordered. If you miss one or more meals because of tests or surgery, your meals will resume as soon as your physician allows. If you have any requests from the alternative menu, please call the patient menu hotline at 405-636-7130. If you have any concerns or questions about your diet or nutritional needs, call the dietitian at 405-636-7110.

Guest Food Services

Meals are served in the cafeteria located on the 1st floor of the hospital near the guest elevators and the Cath Lab Waiting room. General cafeteria hours are 6:45 a.m. to 7 p.m. with full meal service as follows:

Breakfast – 6:45 to 10 a.m.
Lunch – 11 a.m. to 2 p.m.
Dinner – 5 to 7 p.m.

The cafeteria is also open from 1 to 2:30 a.m. Starbucks coffee is available in the Gift Shop located across from the Information Desk on the 1st floor of the INTEGRIS Jim Thorpe Rehabilitation Hospital.

Vending Machines

Vending machines for snacks and beverages are available 24 hours a day throughout the hospital.

Guest Meal Trays

Meal trays are available for guests staying with patients by calling 405-636-7110 or by speaking to the nursing staff. Guests must pay by cash or check prior to mealtime. Guest meals cannot be billed to patient accounts. One supper tray is available at no charge to a parent of a pediatric patient younger than age 10 years.

Overnight Accommodations Guest Beds

Complimentary guest beds are available for family members to use, in private rooms only. Beds are available 24 hours a day, seven days a week. To obtain a bed, contact the nurses’ station on the floor.

Complimentary Services ATM Machines

ATM machines are located on the 1st Floor lobby at the east main entrance near the information desk and by the emergency room vending machines.

Greeting Cards (eCards)

Let your loved ones know you are thinking about them while they are visiting the hospital by sending a free electronic patient E-card greeting. You can select from cards tailored for an adult, child, or someone having a baby.

Hearing Impaired/Interpreter Services

Hearing Impaired Telephone Services: TDD and volume-controlled telephones are available for hearing impaired patients. Please discuss telephone needs with your nurse. If you need an interpreter, please ask your nurse. We provide foreign language interpreters and sign language interpreters for the hearing impaired in person and by telephone through a language bank service.

Internet Access

Consumer health information and Internet access is available from 8 a.m. to 4:30 p.m., Monday through Friday, in the INTEGRIS Southwest Medical Center Medical Library. For more information call 405-636-7437.

Newspapers

Newspapers are conveniently located just outside the main entrances of the hospital, ER, cancer center, Jim Thorpe and Medical Plaza Building.

Notary

Services are available to notarize hospital documents. Notary must witness actual writing of signature. Please contact your floor’s unit clerk for assistance.

Retail Services Gift Shop

The hospital Gift Shop is located in the main lobby near the information desk. Hours are:

9 a.m. to 6:30 p.m., Monday through Friday
9 a.m. to 5 p.m., Saturday
Closed Sunday

The Gift Shop offers health and beauty aids, flowers, candy, magazines, postage stamps, baby gifts, balloons, greeting cards, toys and other gifts. MasterCard and Visa credit cards are accepted. The Gift Shop is operated by the Volunteer Auxiliary, and all proceeds benefit projects at INTEGRIS Southwest Medical Center. To contact the Gift Shop, call 405-636-7074. A Gift Shop is also located across from the information desk on the 1st floor of the INTEGRIS Jim Thorpe Rehabilitation Hospital. Starbucks coffee is available.

Plaza Pharmacy

Have your new or refill prescriptions filled at the Plaza Pharmacy located on the 1st Floor of the Medical Plaza Building, 4221 S. Western, Suite 1020. Services include patient counseling, over-the-counter medications, health and beauty aids and a variety of gift items. Most insurance plans are accepted. Senior citizen discounts are available on cash prescription purchases. For more information, please call 405-636-7717. Hours are:

9 a.m. to 5:30 p.m., Monday and Tuesday
7 a.m. to 5:30 p.m., Wednesday
9 a.m. to 5:30 p.m., Thursday and Friday
Closed Saturday and Sunday