On Your Health

Check back to the INTEGRIS On Your Health blog for the latest health and wellness news for all Oklahomans.

How to Prepare for a Telehealth Visit During COVID-19

Telehealth options allow you to communicate with a health care provider by telephone, messaging or live video even when you can’t visit the office or clinic in person. To make the most of your visit it is important to remember some things before your first visit.

Pick the right setting

Find a quiet, well-lit space you feel comfortable with few distractions. Choose a place that will have as little noise as possible and enough light so that your provider will be able to see you clearly. Wearing headphones can help minimize outside noise and improve privacy during the visit.

Make sure you have the right resources

Most telehealth visits require the use of a smartphone, tablet or computer that's connected to the internet. INTEGRIS offers several telehealth options, including Video Visits, Telephone Visits, and Virtual Visits, all of which will require a clear connection (and a good internet signal if your visit involves a video component).

A Video Visit is a face-to-face encounter with your INTEGRIS medical provider through your smart phone, tablet or PC. If you want to schedule a Video Visit with your INTEGRIS provider, call his or her clinic. The clinic will explain how to register through the patient portal, which is called INTEGRIS and Me, and how to activate your Video Visit.  

A Telephone Visit is just like a Video Visit with your INTEGRIS provider, except it's solely a phone call. To schedule a Telephone Visit, call your provider's clinic to set up the appointment. Your provider will call you at the appointment time, and you’ll discuss your concerns, ask questions, and work out a treatment plan with your provider.

There is no upfront copay or fee required to start a Video Visit or Telephone Visit; however, once your insurance has processed the claim for your visit, you may owe a balance.

A Virtual Visit with INTEGRIS allows you to see a board-certified doctor or nurse practitioner for only $55, from wherever you have internet access, 24 hours a day and seven days a week. You’ll receive a diagnosis and any prescriptions you need. You don't need to already have an INTEGRIS provider or an INTEGRIS and Me account to do a Virtual Visit. Simply visit and click the Get Started button.

Need help finding the right doctor or determining which type of visit is best for you? Call INTEGRIS Central Scheduling at 405-552-0345.

Check with your insurance company

For Video Visits and Telephone Visits, it’s always best to double check with your insurance provider first to confirm that your telehealth session will be covered. A Virtual Visit with INTEGRIS is a flat $55 fee, no insurance required.

Prepare for the visit like a normal visit

Organize your thoughts before and prepare a list of symptoms before beginning the appointment. This will help maximize your time with your provider and prevent you from forgetting anything important you want to discuss.

Create an INTEGRIS and Me account for Video Visits

Video Visits require an account with INTEGRIS and Me, which is the INTEGRIS patient portal. If you already have an INTEGRIS provider, you can immediately create your account to set up a Video Visit as well as view your health documents and billing information.

If you don't already have an INTEGRIS provider and want to do a Video Visit or Telephone Visit, you can call INTEGRIS Central Scheduling at 405-552-0345. They will help you pick an INTEGRIS provider. Once you've made contact with your new INTEGRIS provider, You can schedule a Video Visit or Telephone Visit.

As mentioned, Virtual Visits with INTEGRIS require no previous relationship with an INTEGRIS provider, no registration through the INTEGRIS and Me portal, and no first call to an INTEGRIS clinic.

Can't Visit The Doctor In Person? Telehealth May Be The Right Choice

Communicate by telephone or live video to get care even when you can’t visit the office or clinic in person. Ask your provider if Telehealth is an option for you.


INTEGRIS Health and Me

On Your Health Blog