Visitation Policy

Visitation Policy


At this time, INTEGRIS Health supports no social visitation; however, we understand the importance of being surrounded by loved ones during this difficult time. The INTEGRIS Health Visitation Policy has changed to the below:

Effective Thursday, Jan. 13, 2022


To provide established guidelines for INTEGRIS Health, Inc., its subsidiaries, agents, and personnel (“INTEGRIS Health”) to manage community persons access to INTEGRIS Health facilities, including friends and family members visiting patients during the COVID-19 pandemic, and limiting such “Visitor” access, as defined herein.

2.0 SCOPE:

This policy shall apply to all INTEGRIS Health caregivers and all organizations and personnel (e.g., employees, independent contractors, vendors, volunteers, etc.) of INTEGRIS Health and specifically, but not limited to, the CMS Providers and entities below.

INTEGRIS Baptist Medical Center INTEGRIS Grove Hospital
INTEGRIS Bass Baptist Health Center INTEGRIS Hospice
INTEGRIS Canadian Valley Hospital INTEGRIS Miami Hospital
INTEGRIS Ambulatory Care Corporation Lakeside Women's Hospital
Jim Thorpe Ambulatory Rehabilitation INTEGRIS ProHealth, Inc.


3.1 Visitor Physical Access. Two visitors will be allowed to visit each adult or pediatric patient in hospital, outpatient, and ambulatory settings as provided herein with up to four visitors allowed for the INTEGRIS Health Hospice House. All visitors must be at least 18 years of age or be the legal guardian of a pediatric patient. Additional persons are not permitted to wait on site due to infection prevention and control guidance. 

3.2 Safe Visitor Access. To keep our patients, caregivers, and community safe, visitors will:

3.2.1 wear appropriate personal protective equipment (PPE), 

3.2.2 follow infection control and prevention requirements in effect (i.e., to not enter the facility if they have fever and signs and/or symptoms of respiratory infection), 

3.2.3 maintain a quiet and therapeutic treatment environment, and 

3.2.4 refrain from entering restricted patient care areas at all times.

3.3 Specific Department Requirements:

3.3.1 Due to the increased risk of vulnerability, INTEGRIS Cancer Institute patients are allowed only one visitor, and no visitors in the infusion center. 

3.3.2 Arcadia Trails Center for Addiction Recovery will maintain no visitation.

3.4 Further Restrictions. INTEGRIS Health reserves the right to further restrict visitation based upon the clinical judgment of the System Chief Medical Officer and System Chief Nursing Executive of INTEGRIS Health, determining access limitations on practices and exposures that are medically or therapeutically contraindicated for the applicable patients, caregivers, and community. 

3.5 Compliance Required. Failure to comply with any INTEGRIS Health policy, may result in a revocation of access to the INTEGRIS Health campus.

3.6 Isolation Precaution Patients. When a patient is on non-COVID-19 isolation precautions, two visitors are allowed to be physically present while wearing appropriate personal protective equipment (PPE) at all times. When a patient is on COVID-19 isolation precautions, visitation is limited to one visitor physicially present while wearing appropriate PPE (KN95, gown, and gloves are required; additional face shield is preferred). Visiting hours are limited to 7am-7pm. Exceptions must be approved by the Nurse Manager. Additional visitors and minors for end of life or compassionate exceptions may be allowed following facility leadership review.

3.6.1 COVID-19 Isolation Precautions and Departments. For COVID-19 isolation precautions and departements with limited space due to size of room and / or equipment being used in the room, visitation may be restricted to doorway visits. This will be determined by each department.

3.6.2 Isolation Patient Department Transfer. If the patient is moved to higher/lower level of care unit for COVID-19 related care, the visitation guidelines for isolation precaution patients on that unit will be followed.

3.6.3 Obstetric and Postpartum Patients on Isolation Precautions. The bedside visitors for a COVID-19 or Persons Under Investigation obstetric or postpartum patient who chooses to stay with the patient after education related to risk of exposure must stay in the room at all times, social distance, wear a mask, and utilize appropriate hand hygiene.

3.6.4 PPE. Due to conservation efforts of N-95 disposable respirator masks, N-95 fit testing is not available for Visitors. Visitors will be provided a surgical mask and other PPE as available, so long as INTEGRIS Health has sufficient supply to do so. A Visitor may provide their own PPE.

3.6.5 Clergy. INTEGRIS Health Pastoral Services are available upon request for patients on isolation precautions. Exceptions for Clergy external to INTEGRIS Health will be made for end-of-life isolation precaution patients after review of the request by INTEGRIS Health Pastoral Services.


4.1 Prior to being allowed entry, and to protect the safety of our patients and caregivers, to comply with infection prevention guidance, each visitor:

4.1.1 Must look well (including but not limited to no self-disclosed fever or respiratory illness),

4.1.2 Must wear an appropriate mask (mask must cover the nose and mouth),

4.1.3 Must commit to hand hygiene practices, utilizing provided hand sanitizers and soap and water as appropriate,

4.1.4 Must voice compliance with current CDC standards

4.2 Subject to the limitations contained in this policy, SYS-ADM-120, Animals in Facilities and Surrounding Property, continues to provide guidelines for Caregivers to assess and meet the accommodation needs of patients and visitors with disabilities who use service animals and for visitation of personal pets and/or emotional support animals.

4.3 If a compassionate exception to this policy is requested, the Manager of the unit may determine appropriate number and duration of physical presence offered to meet the patients’ need and to protect the caregivers. *For after hours and weekends, house supervisor may determine appropriate needs based on individual patient scenarios.

4.4  Escalation Process for Visitor Non-Compliance

4.4.1 After the Visitor has been granted access onto the premises and chooses not to comply with this policy, a three-strike process would begin as follows: Caregiver will raise the concern (i.e., not wearing PPE appropriately) with the Visitor, utilizing the ARCC process (Ask a Question, Make a Request, Voice a Concern, if no success, use the Chain of Command). If the Visitor does not comply, Caregiver will escalate to the unit manager/supervisor. The unit manager/supervisor will utilize similar ARCC scripting such as: “To ensure the safety of our patients and caregivers, I must ask you to (insert task) in order to remain on the premises. If you choose to not comply, I will need to escalate this concern to our Security team.” If the Visitor continues not to comply, the unit manager/supervisor will call Security to notify that the Visitor has continued to not comply with the signed commitment form and Security needs to complete the third and final warning. If the Visitor continues to not comply with the policy or commitment form, the Caregiver or unit manager/supervisor will contact Security to escort the Visitor off the premises.

Send a Card

Select a special picture and include a custom message and we will deliver the card right to their hospital room or to our caregivers.

Ways to Connect with Loved Ones While They Are Hospitalized

At INTEGRIS Health, engaging loved ones in the healing process is a critical component of our patient care philosophy. However, to protect our patients, caregivers, visitors and the community during the COVID-19 (Coronavirus) outbreak, we are restricting the entrance of visitors into our hospitals (see visitation policy for details).

Utilize virtual apps on your smart device to connect and play games

  • FaceTime
  • WhatsApp
  • Skype
  • Duo
  • Group Me
  • Marco Polo
  • Words with Friends
  • Boggle with Friends
  • Chess with Friends
  • Crosswords with Friends