INTEGRIS Southwest Medical Center

Patient Guide

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Your Health Care Team

Your health care team consists of many health care professionals working together to make sure you receive very good care that is consistent with INTEGRIS Health’s high standards. You are the captain of your health care team, and we encourage you to be an active participant in your care by asking questions. Your team may include:

Your team may include:

  • Case manager
  • Chaplains
  • Clinical Nurse Specialist
  • Dietitian
  • Health Unit Coordinator
  • Licensed practical nurses
  • Nurse assistants
  • Pharmacist
  • Physical/Occupational/Speech therapist
  • Physician
  • Physician assistant
  • Psychiatrist
  • Radiologic technologist
  • Registered nurses
  • Respiratory therapist
  • Social Worker

Your Room

Room assignments are based upon admitting diagnosis and the bed availability at the time of your admission.

Your Bed 

Hospital beds are electrically operated and your nurse will show you how to work the controls. Bedrails are for your protection. They may be raised during the night or during the day if you are resting, recovering from surgery or taking certain medications.

Noise Level 

Excessive noise in the hospital is sometimes difficult to control. We appreciate your understanding and working with us to maintain a low noise level for everyone. If there is a problem with the noise level in your surrounding area, please notify your nursing staff. 

Room Temperature 

All hospital rooms are centrally heated and air-conditioned. If your room temperature is not comfortable, please notify your nursing staff.

Patient Satisfaction

Because we value your opinion, you will receive a confidential patient satisfaction survey in the mail about one week after your discharge from INTEGRIS Southwest Medical Center. Please take time to complete the form and return it in the postage paid envelope provided. Your feedback is very important. We are always interested in knowing what we do well and what we can improve upon to provide you with a very good hospital experience.

If you have any questions or concerns during your hospital stay, please call the VIP HelpLine at 405-949-3000 for assistance.

Medical Library

  • The INTEGRIS Southwest Medical Center Library is available for patients, their families and the general public.
  • The library offers consumer health online database information and some books.
  • The librarians are happy to help you locate information on health issues.
  • The ISMC Medical Library is located in the hallway between the main hospital and the Medical Plaza Building. Library hours are from 8 a.m. to 4:30 p.m. Monday through Friday.

Tobacco Free Policy

INTEGRIS Southwest Medical Center is a tobacco free environment, both inside and out. Tobacco use (e.g., smoking, dipping, e-cigarettes, etc.) is not permitted anywhere on campus for patients, families, visitors or staff. Please support our goal to provide a healthy smoke-free environment.

Case Management

Case managers and social workers may be reached at 405-636-7104 and the administrative supervisor may be contacted through the hospital operator.

Condition H

Patients may request a consultation from our Rapid Assessment team by calling *911 when you or a family member has a concern about your condition or feel something is “just not right.” The call will then be communicated to the administrative supervisor who will serve as the first responder along with the patient’s nurse to assess the patient’s condition and determine what the next steps need to be. This may include but is not limited to, educating the patient and family on their clinical condition, contacting the Rapid Assessment team and/or calling the physician.

INTEGRIS Angel

The INTEGRIS Angel program helps INTEGRIS sustain, expand and improve our vital programs while recognizing your exemplary caregiver who impacted your visit or stay. Your gift is deeply appreciated. Contributions to the INTEGRIS Foundations are tax-deductible to the extent allowed under current IRS regulations. Visit integrisgiving.org/angel for more information.