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Release Medical Records

When a patient needs a copy of his or her INTEGRIS Health medical record, the Health Information Management department is available to help.

INTEGRIS Community Hospital Records

Release of Information

INTEGRIS Health releases copies of patient records upon request provided we receive a written request or valid authorization signed by the patient or legal representative.

Customer Service Survey

Have you recently requested medical records? If so, please help us better serve you by taking a few minutes to tell us about your experience with you records request by clicking the below link and taking a short survey.

Customer Service Survey

Attention Patients and Representatives: To protect patients, their families, and INTEGRIS Health caregivers; and to mitigate the potential transmission of COVID-19, we ask that you do not present to an INTEGRIS Health facility or healthcare provider to obtain copies of medical records. Please direct requests for medical records to

HealthInfoManagement@integrisok.com

or submit a Customer Service Question through Messaging in your INTEGRIS and Me patient portal. If sending the request through the patient portal, select Question about your ROI request under the Regarding heading. Utilizing either method, please specify the health information being requested and provide current contact information including patient name, your name, phone number, and email address. For security purposes, if possible, we will provide a copy of your records to you in the patient portal. Otherwise, we will arrange to provide records in another compliant and acceptable format. For questions, please contact Health Information Management at the number listed below.

Patient or Patient Representative Request Form

This form should be utilized to request copies of your own information or to direct copies of your information be sent to a third party.

Patient Authorization

This form should be utilized to authorize a third party to obtain copies of your health information upon on the third party’s request.

    The “Patient Request for Health Information" or the “Authorization for Release of Health Information” forms may be submitted to INTEGRIS utilizing one of the following methods:

    Mail: INTEGRIS HIM Department
    3366 NW Expressway, Building D Ste. C20
    Oklahoma City, OK 73112

    Fax: INTEGRIS HIM Department
    405-552-8704- Patient and care providers
    405-552-8701- All other requestors

    In person at a designated INTEGRIS Health location.

    If picking up your requested records, INTEGRIS Health will validate identity by signature or by one of the following forms of identification:

    Acceptable IDs Include:

    • Driver's license
    • Employment ID
    • State Issue ID
    • Current School ID
    • Military ID
    • VA ID
    • Valid, Current Passport

    Personal Representatives should provide documentation to prove legal representation such as:

    • Power of attorney for healthcare
    • Legal guardianship papers
    • Order of legal representation

    Medical record copy fees may be applied as below pursuant to federal regulation 45 CFR 164.524(c)(4).

    • Patient or patient representative requests:
      • Electronic Delivery: Flat rate fee of $6.50 if records are in electronic format and delivered on electronic media. In addition, $0.12 per page if any of the records are maintained on paper.
      • Paper Delivery: $0.12 per page plus labor cost, shipping supplies, actual postage, and sales tax.
    • 3rd party requests (i.e. attorneys or insurance companies):
      • $10.00 flat fee plus $0.30 per page for paper or electronic delivery. Total charges are capped at $200 if the entire request can be reproduced from an electronic health record in the specified format requested and delivered electronically.

    X-rays, photographs, images, or pathology slides are a flat rate of $5.00 each.

    Please allow up to 30 days from the date of discharge for record processing before requested copies will be available.

    Questions? Please call Health Information Management at 877-778-7211

    Additional Forms